Hotel front desk policies and procedures manual
HOTEL FRONT DESK POLICIES AND PROCEDURES MANUAL >> READ ONLINE
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Thanks for purchasing this book. Table of Contents No. Topic Page No. Reservation Policies & Procedure 1. 2. 3. 4. 5 Every word the Receptionist/Information Clerk said and action he/she took will be acknowledged It is our hotel policy that we need a deposit in advance. Check In Procedure Always greet guest with a smile. Use guest name at check in at least twice. Acknowledge their Hhonors tier and airline. If guest Information on the hotel layout, services, facilities and meal plans is given to the guest according to house policy. Page 11. Trainee Competency Manual – Front Front Desk Manual. Job Duties Overview Front Desk Backup Procedure Customer Service Answering Phones Office, Copier & Paper Supplies Office SuppliesMany hotels have very strict rules when it comes to CASH as a method of payment. Make sure you know the policy of your hotel in relation to cash payment. Guests Hotel Policies & Procedures Manuals · Accounting · Administration · Maintenance · Personnel · Front Desk · Sales & Marketing · Housekeeping · Injury & Illness The policies and hotel procedures manual office for The front desk top and the support local community relations vehicles only for meals may set.
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